Managing Projects & Professional Services

For many professionals the opportunity to manage a project represents their first experience of the challenges of management. "Managing Projects and Professional Services" establishes the range of techniques and personal skills that are required to deliver "successful" projects. It has been developed with the more experienced person in mind. It is ideally suited to Technical Professionals involved in the Resources, Utilities, Manufacturing, Infrastructure, Building & Construction or related Industries

WHAT YOU WILL LEARN:

1. The philosophy, framework, standards and approaches for the effective management of projects and professional services from which participants can tailor their specific requirements.

2. An understanding of effective project management techniques in planning, scheduling, budgeting, controlling and completing projects that meet Clients' expectations.

3. To increase your skill level in the one on one people management areas of individual goal setting, coaching and feedback and in the team performance areas of effective decision making and leadership.

4. An understanding of the techniques for the management and delivery of projects that will produce a growing business with long term Clients.

5. To increase your skill level in selecting appropriate project management actions and people actions to strengthen your project team.

WHO WILL BENEFIT?

Experienced Professionals in:

• Information Technology
• Engineering & Construction
• Architecture & Planning

Suitable for those with some prior experience who want to increase their skills and take on larger projects.

THE CORE MODULES:

1. Understand the Big Picture
- The Fundamentals of Project Management
- The Fundamentals of Providing Professional Services
- Add Value to the Client's Operation
- Project Classification System
- The Organisation of Project Teams
- Responsibilities for the Project Manager
- Measuring Project Management Performance
- The Process of Management

2. Key Personal Skills
- Communication Essentials
- Time Management Skills
- Effective Meetings
- Delegation Skills
- Influence Techniques
- Negotiation Skills

3. Strategic Issues in Successful Projects
- Project Success Factors
- Stakeholder Management
- Project Contract Structures
- Keys to Successful Relationships
- Risk Management
- Value Management
- Dealing with Project Politics

4. Plan Successful Projects
- Client Requirements & Project Scope
- Project Execution Plans
- The Project Work Breakdown Structure
- The Project Milestones & Schedule
- The Project Budget & Contingency
- The Project Expenditure & Commitment Curves
- The Project Quality Plan

5. Deliver Successful Projects
- Commence Project Execution
- Manage Project Communications
- Control Project Progress
- Manage the Client
- Wrap Up the Project

6. Manage Individual Performance
- Set Performance Standards
- Give Effective Feedback
- Coach Your Staff

7. Manage Team Performance
- Understand the Members
- Shared Decisions
- Effective Leadership

8. Case Studies & Suggested Responses
Case Study A: Defining the Client Requirements
Case Study B: Controlling Scope Changes
Case Study C: Duty of Care to the Client
Case Study D: The Work Breakdown Structure
Case Study E: The Project Schedule
Case Study F: The Project Budget
Case Study G: The Project Expenditure Curve
Case Study H: Controlling Project Progress
Case Study I: Planning & Coordinating Minor Projects
Case Studies J & K Client Specific Issues & Projects

9. Personal Skills Questionnaires
- Preferred Team Role
- Influence Style

FORMAT:

"Managing Projects & Professional Services" can be delivered in either a 2-DAY or 3-DAY format depending on our Client's requirements. Both formats rely on small group problem solving using the Case Studies as examples of real life project issues.

Either format can be customised to a specific organisation by including a complete suite of real projects taken from the Client's business. The details of specific Client systems for Quality Assurance and Financial Reporting can also be included.